Posts by Vickie Cook

There are many assumptions about AI use across generations. Gen Z readily embraces artificial intelligence. Millennials are integrating it into their work. Gen X is more cautious and pragmatic. Baby Boomers are reluctant adopters.  Is it really that simple?  Perhaps not.  Generational differences in AI use appear to be real. What those differences mean is…

Technology may be the most visible element of a digital learning enterprise. It is also one of the easiest to misunderstand. Institutions invest considerable resources in learning management systems, student information systems, customer relationship management platforms, analytics, communication tools, instructional technologies, cybersecurity, and an expanding array of emerging technologies. Each promises opportunities to improve some…

The first two articles in this series explored how the updated UPCEA Hallmarks of Excellence in Digital Learning Enterprises reflect the evolution of digital learning from a specialized initiative into an institutional opportunity and responsibility, and how institutional intentionality creates the conditions that support learner success. Those ideas begin within the institution, but the work…

The first article in this series explored how the updated UPCEA Hallmarks of Excellence in Digital Learning Enterprises reflect the evolution of digital learning from a specialized initiative into an institutional opportunity and responsibility. As digital learning has become woven into strategic planning, enrollment management, academic affairs, and institutional sustainability, another question becomes evident in the…

The recently released UPCEA Hallmarks of Excellence in Digital Learning Enterprises reflect the continued evolution of digital learning from an emerging modality to a mission-critical component of institutional strategy. This series explores each Hallmark, why it matters for today’s institutions, and how institutional leaders can begin using the accompanying benchmarks to assess progress and guide…

When we reflected on the first three weeks of the UPCEA AI Study Groups in early June, one theme had already become clear: AI implementation is not simply a technology challenge. It is a leadership challenge.  By the end of the six-week pilot, that theme had deepened. Across two cohorts of UPCEA members, participants moved…

Each spring, campuses quietly rehearse a familiar transition. The cadence shifts. Energy returns. Commencement ceremonies are scheduled, and multiple beautification processes are underway, from reenergized flower beds to window washing and clean walkways.  What was dormant begins to move again. In higher education, this seasonal rhythm offers more than symbolism. It provides a useful leadership lens for…

For many online and professional continuing education units, the primary barrier to adopting artificial intelligence is not access to tools, it is uncertainty about where to begin and how to proceed without disrupting daily operations. Leaders are often balancing innovation with stability, making it difficult to introduce new approaches without clear structure.  A focused, time-bound strategy can reduce that ambiguity. A 90-day adoption…

I recently contributed a chapter in the recently released book, AI Applications in Online Higher Education Administration: Strategies for Maximizing Returns and Improving Outcomes edited by Kathleen Ives, Marie Cini, and Ray Schroeder. This blog highlights key take-aways from my chapter. Higher education recruitment is undergoing one of the most significant transformations in decades. Traditional…