The recently released UPCEA Hallmarks of Excellence in Digital Learning Enterprises reflect the continued evolution of digital learning from an emerging modality to a mission-critical component of institutional strategy. This series explores each Hallmark, why it matters for today’s institutions, and how institutional leaders can begin using the accompanying benchmarks to assess progress and guide…
When we reflected on the first three weeks of the UPCEA AI Study Groups in early June, one theme had already become clear: AI implementation is not simply a technology challenge. It is a leadership challenge. By the end of the six-week pilot, that theme had deepened. Across two cohorts of UPCEA members, participants moved…
OpenAI CEO Sam Altman has floated the idea that the United States Government should become a stockholder in Artificial Intelligence (AI) companies. Yes, actually own shares of the thriving major AI companies! Of course, it is not without precedent that the feds assume partial ownership of private companies. Benjamin D. Connard of Carnegie Investments reports…
Remarkably, in this highly-partisan era of American history, there is a newly-formed, non-partisan association with the stated purpose of “partnering with governors, employers, and training partners to help the American workforce make a successful transition to an AI economy.” This is the first large-scale independent entity formed to address the challenge that is top-of-mind of…
The 5 ways colleges can reverse trend of students stopping out (University Business)
Senior administrators ranked persistence and retention as the No. 1 priority in supporting higher education students in a study conducted by American University and the Association of American Colleges and Universities this past spring. They understand well the challenges facing those who attend their institutions, including the COVID-19 pandemic’s impact. But there are a number of other…
Report: Who Stops Out of College and Why? (Inside Higher Ed)
Students who stop out of college are disproportionately women, low income and working students, according to a new study by the University Professional and Continuing Education Association and StraighterLine, an online education provider. […] Jim Fong, chief research officer and director of the Center for Research and Strategy at UPCEA, said students will be greatly disadvantaged if…
Report: Who Stops Out of College and Why? (Inside Higher Ed)
[…] Jim Fong, chief research officer and director of the Center for Research and Strategy at UPCEA, said students will be greatly disadvantaged if colleges fail to anticipate the hurdles that cause them to leave. “Given the pandemic and the evolution of a new economy, one that relies on automation and information, students will be…
What I Wish I Knew at the Time: Negotiating Agreements
In the summer of 2021, UPCEA surveyed Institutional Representatives (IRs) and Chief Online Learning Officers (COLOs) in order to understand the issues senior leaders were wrestling with at their institutions. One of the topics found in survey responses had to do with working with service providers and vendors. The Council for Chief Online Learning Officers…
The tagline for Convergence, Credential Innovation in Higher Education, raises two important questions: First, what kind of credentials are we talking about? Is the scope of credentials unlimited, blue sky, or confined to incremental changes on the margins of the status quo? And second, who is leading that innovation, and what do they need to…
We are pleased to share the foreword by UPCEA CEO Bob Hansen from the newly released Chief Online Learning Officers’ Guidebook: A Framework for Strategy and Practice in Higher Education. The guidebook, now available from Routledge in paperback, hardback, and eBook formats, provides a comprehensive framework for today’s online learning leaders. Learn more and purchase…
Adult learners have become an increasingly important focus for higher education institutions. Today, adult learners are not an emerging population. They are the reality shaping the future of higher education. According to the Risepoint 2026 Voice of the Online Learner report, 89% of online learners work while pursuing their education, including 77% who work full…
Your next prospective student has already formed an impression of your program. They just haven’t visited your website yet. Half of prospective students now use AI tools at least weekly. 79% read Google’s AI Overviews. Before a student fills out an RFI form, an AI tool has likely already answered their questions about your program,…

