A learner who values independence may find an automated response convenient and sufficient. Another, facing the same question, may need guidance to understand the implications for their circumstances. Both expect the institution to help them move forward, but what that requires can look quite different. Boundless Learning’s 2026 online learner segmentation research, conducted with Hanover…
Over 80% of instructional designers reported using AI in 2025, and it’s safe to assume that number has grown this year. (At Six Red Marbles, all our designers use AI daily.) They’re using AI for everything from proposing guidelines for content development to formatting documents and creating visuals. At colleges and universities, instructional designers are…
What if a student uses AI to complete an assignment and does it better than they could have done manually? The instinct may be to say the student didn’t do the work. But the workplace may reward the student for doing exactly what the classroom penalized. That creates a different question for higher education: not…
AI tools now play a big role in which online and continuing education programs make a prospect’s shortlist, and that shortlist has room for only three. Search Influence and UPCEA’s 2026 AI Search Research Study shows what it takes to earn one of those spots. Key Insights 56% of prospective online and continuing education students…
Cut the Roles, or Support the People? When generative AI began fielding most of IKEA’s customer service questions, the company faced a choice familiar to any employer navigating fast-moving technology: cut the affected roles, or retrain the people in them. IKEA retrained them. The retailer built a program that moved 8,500 customer service employees into…