Imagine your bellwether program stepping into a modern search arena with a glossy tri-fold and a storied reputation, ready to battle any challenger. Across the ring rolls a robotic rival as “The Imperial March” blares over the speakers. The ref signals start; a blinding spotlight from the robot makes your program vanish from view. The…
Read MoreIntroduction At the 2025 UPCEA Annual Conference, the session “Owning Your Awesomeness” reminded us that professional growth isn’t just about mastering skills—it’s about recognizing and amplifying the unique strengths we already have. For leaders and practitioners in professional and online education this means embracing both the outward image we present and the inner narratives that…
Read MoreMost of us in higher education are now familiar with generative AI bots, where you formulate a prompt and get a reply. Yet, we are now beginning the advancement to agentic AI, the autonomous 24-7 project manager. The dramatic enhancement in the capability of AI as it moves from bots to agents will bring about…
Read MoreTwo weeks ago, we examined the transformation of higher education in the next five years. Today, we look at how this transformation will shift the emphasis of our teaching. As with the prior column, this week’s thesis evolves out of the Zoom Keynote to the Rethink AI Conference, sponsored in part by the International Academy…
Read MoreUPCEA Recognizes University of Phoenix for Excellence in Online Learning
University of Phoenix receives recognition for a high-quality online education program WASHINGTON, D.C. (May 6, 2021) — UPCEA, the association for college and university leaders in professional, continuing, and online education, announced today that the University of Phoenix successfully completed the UPCEA Hallmarks of Excellence in Online Leadership Review program, demonstrating consistent excellence throughout…
Evaluating Online Teaching: Interviewing Instructors with 10+ Years Experience
We have been discussing online learning efficacy since its inception, with conversations and research focusing on factors such as student outcomes, pedagogy, student support, and community building in online courses and programs. All of these areas of focus are important, as they can point to best practices when designing, developing, and implementing online education. However,…
Biden Administration Introduces FY 2022 Discretionary Budget, American Jobs Plan and American Families Plan | Policy Matters (April 2021)
Major Updates Biden Administration Introduces FY 2022 Discretionary Budget, American Jobs Plan and American Families Plan Over the past month, on the heels of passing the American Rescue Plan, we have now been provided with the Biden Administration’s outlay for the second and third stages of its “build back better” vision, in addition to the…
Survey: College Students More Likely than Instructors to Give Pandemic Learning an “A” Grade and Prefer Some Courses be Fully Online Post-Pandemic
The Fourth Digital Learning Pulse Survey, Conducted by Bay View Analytics on Behalf of Cengage and Online Learning Partners, Evaluates How Higher Education is Changing in the Wake of COVID-19 BOSTON—April 28, 2021 —The higher education industry navigated many challenges over the last year, including the transition to online learning. As students, faculty and…
The tagline for Convergence, Credential Innovation in Higher Education, raises two important questions: First, what kind of credentials are we talking about? Is the scope of credentials unlimited, blue sky, or confined to incremental changes on the margins of the status quo? And second, who is leading that innovation, and what do they need to…
Read MoreWe are pleased to share the foreword by UPCEA CEO Bob Hansen from the newly released Chief Online Learning Officers’ Guidebook: A Framework for Strategy and Practice in Higher Education. The guidebook, now available from Routledge in paperback, hardback, and eBook formats, provides a comprehensive framework for today’s online learning leaders. Learn more and purchase…
Read MoreStudent success starts with the right conversation. By uniting data, technology, and human connection, institutions can shift from reactive outreach to proactive engagement that strengthens trust, equity, and long-term retention. Every Student Is a Story, Not a Segment “On the other side of every data point, every phone number, every email address, there’s a person…
Read MoreSearch behavior has evolved, and so has the path to enrollment. Generative AI tools like ChatGPT, Gemini, and Google’s AI Overviews shape how people gather information, verify details, and form opinions. For higher education marketers, that means program visibility depends on showing up wherever students look for answers, not only in search results but across…
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