Artificial intelligence is becoming part of the everyday work of higher education. From enrollment management and student services to academic administration and continuing and professional education, AI is creating opportunities to rethink how work is accomplished. Much of the discussion has focused on what AI can do. For institutional leaders, however, a more important question…
There are many assumptions about AI use across generations. Gen Z readily embraces artificial intelligence. Millennials are integrating it into their work. Gen X is more cautious and pragmatic. Baby Boomers are reluctant adopters. Is it really that simple? Perhaps not. Generational differences in AI use appear to be real. What those differences mean is…
I am an advocate for AI and the vast possibilities for advancement it can bring across the world. Yet, these advancements must not be rushed lest we risk unintended consequences. In this high-tech, high-competition environment in the AI field, we are seeing new versions of models rolled out by the frontier companies (OpenAI, Google and…
After nearly four long years of evolving and often conflicting policies since ChatGPT officially emerged, high profile public school districts have decided they now need a moratorium on use of AI to provide even more time to consider policies and practices. Readers of this column know that I generally constrain topics to higher education, however,…
Department of Education Issues Final Rule for New Accountability Standards | Policy Matters (July 2026)
Major Updates Department of Education Issues Final Rule for New Accountability Standards On June 29, the U.S. Department of Education issued its final rule establishing the Student Tuition and Transparency System (STATS) and Earnings Accountability framework, a sweeping new standard that applies to nearly all programs and sectors regardless of tax status or credential level….
Benchmarking in Higher Education: What to Measure and Why It Changes Decisions
Colleges and universities have never had more data at their fingertips. Still, many higher education leadership teams still make major decisions on incomplete internal reporting or even gut instinct alone. Benchmarking offers a structured alternative. When done well, it gives higher ed leaders a reliable framework for understanding where their institution stands versus peer organizations…
The Modern Online and Professional Continuing Education Leader: Roles, Pressures, and What High-Performing Units Do Differently
Online and professional continuing education plays a pivotal part in expanding educational access and shaping contemporary workforce development. These programs serve a critical function in our communities, yet they face considerable challenges. Today’s leaders must navigate complexity tied to virtual learning and employer partnerships, along with changes in what communities expect from online and professional…
What is a “Professional” Degree? Lawsuits and Legislators Push Back against Trump Admin | Policy Matters (June 2026)
Major Updates What is a “Professional” Degree? Lawsuits and Legislators Push Back against Trump Admin Determinations The definition of a “professional” degree has quietly become one of the most consequential terms in federal financial aid, and it lands squarely on the graduate and professional programs many continuing education units operate. Under the One Big Beautiful…
In 1915, UPCEA’s founders built this association on a simple idea: carrying knowledge to the people. That founding purpose never had an expiration date, and it does not have one now. It is why, more than a century later, the question in front of us was never whether professional learning needs to change. It is…
The tagline for Convergence, Credential Innovation in Higher Education, raises two important questions: First, what kind of credentials are we talking about? Is the scope of credentials unlimited, blue sky, or confined to incremental changes on the margins of the status quo? And second, who is leading that innovation, and what do they need to…
AI tools now play a big role in which online and continuing education programs make a prospect’s shortlist, and that shortlist has room for only three. Search Influence and UPCEA’s 2026 AI Search Research Study shows what it takes to earn one of those spots. Key Insights 56% of prospective online and continuing education students…
Cut the Roles, or Support the People? When generative AI began fielding most of IKEA’s customer service questions, the company faced a choice familiar to any employer navigating fast-moving technology: cut the affected roles, or retrain the people in them. IKEA retrained them. The retailer built a program that moved 8,500 customer service employees into…