Artificial intelligence is becoming part of the everyday work of higher education. From enrollment management and student services to academic administration and continuing and professional education, AI is creating opportunities to rethink how work is accomplished. Much of the discussion has focused on what AI can do. For institutional leaders, however, a more important question…
There are many assumptions about AI use across generations. Gen Z readily embraces artificial intelligence. Millennials are integrating it into their work. Gen X is more cautious and pragmatic. Baby Boomers are reluctant adopters. Is it really that simple? Perhaps not. Generational differences in AI use appear to be real. What those differences mean is…
I am an advocate for AI and the vast possibilities for advancement it can bring across the world. Yet, these advancements must not be rushed lest we risk unintended consequences. In this high-tech, high-competition environment in the AI field, we are seeing new versions of models rolled out by the frontier companies (OpenAI, Google and…
After nearly four long years of evolving and often conflicting policies since ChatGPT officially emerged, high profile public school districts have decided they now need a moratorium on use of AI to provide even more time to consider policies and practices. Readers of this column know that I generally constrain topics to higher education, however,…
Five Key Trends for Professional and Continuing Education Leaders in the Next Five Years (The EvoLLLution)
Higher education is on the cusp of major changes. Enrollments are on the decline—both online and on campus—and the trend is expected to accelerate. Graduates are laboring under substantial college loan debts totaling more than $1.5 trillion. Employers are demanding that applicants possess soft and hard skills that many college graduates do not hold. At…
What is Regular and Substantive Interaction? The Term That Has Defined Online Learning Still Lacks Clear Definition (Elearning Inside)
There’s an issue with online higher education that has yet to be resolved. For learners to apply for federal student loans, and for institutions to receive these Title IV funds, online or distance programs must demonstrate “regular and substantive interaction” (RSI) between students and instructors. There’s just one issue in following this guideline. No policymaker…
Extend financial aid to cover more alternative education programs, groups say (edscoop)
Despite a surge of regulations in the 1980s designed to prevent fraudulent use of financial aid funds for online courses, the Department of Education still struggles to balance consumer protections with a growing need for short-term and distance education to offer student aid, according to a report released Wednesday by higher education policy advocates. The report — authored…
Higher ed groups ask for flexibility with online learning rules (EducationDIVE)
Dive Brief: As regulators and industry representatives hash out a potential future for higher education accreditation, particularly rules governing online learning, three industry groups have put forward their own policy recommendations. Covering topics such as competency-based education (CBE), regular and substantive interaction and state authorization, the policy briefs were written by the Online Learning Consortium (OLC), the…
In 1915, UPCEA’s founders built this association on a simple idea: carrying knowledge to the people. That founding purpose never had an expiration date, and it does not have one now. It is why, more than a century later, the question in front of us was never whether professional learning needs to change. It is…
The tagline for Convergence, Credential Innovation in Higher Education, raises two important questions: First, what kind of credentials are we talking about? Is the scope of credentials unlimited, blue sky, or confined to incremental changes on the margins of the status quo? And second, who is leading that innovation, and what do they need to…
AI tools now play a big role in which online and continuing education programs make a prospect’s shortlist, and that shortlist has room for only three. Search Influence and UPCEA’s 2026 AI Search Research Study shows what it takes to earn one of those spots. Key Insights 56% of prospective online and continuing education students…
Cut the Roles, or Support the People? When generative AI began fielding most of IKEA’s customer service questions, the company faced a choice familiar to any employer navigating fast-moving technology: cut the affected roles, or retrain the people in them. IKEA retrained them. The retailer built a program that moved 8,500 customer service employees into…