For many online and professional continuing education units, the primary barrier to adopting artificial intelligence is not access to tools, it is uncertainty about where to begin and how to proceed without disrupting daily operations. Leaders are often balancing innovation with stability, making it difficult to introduce new approaches without clear structure. A focused, time-bound strategy can reduce that ambiguity. A 90-day adoption…
The “traditional” student is quickly becoming a relic of a bygone era. The future of enrollment is concentrated in new, non-traditional markets: adult learners seeking rapid re-skilling, dual-enrolled high school students, and the millions of Americans with “some college, no credential” who represent a significant scalable opportunity for growth. Universities know they must pivot decisively…
Many of us utilize AI daily in our higher education work, yet we may not have assessed the ethical and human-centered nature of the tool we have selected and trained through our prompts. AI tools are no longer a relatively simple search engine that is driven by marketing metrics to help us conduct our research.…
The spring semester is coming to a close with the normal host of routines. Yet, beneath those routines, something is unfolding in the labor market that will greet your new graduates who will face an incrementally tighter job market. I asked Claude Sonnet 4.6 Extended Thinking to research the tasks relevant to preparing our new…
2021 Marketing and Enrollment Management Seminar to be held virtually
Exciting news — the Marketing and Enrollment Management Seminar will again be held virtually in 2021. The 2020 Seminar was a great success, with many first-time attendees among the more than 1,250 registrants. We heard clearly from UPCEA members like you that institutional budget and travel restrictions would severely limit access to in-person events for…
Policy Matters | DeVos Resigns Due to Violent Attack on U.S. Capitol; Joe Biden Assumes Presidency, Extends COVID Student Loan Relief Day One (January 2021)
Following the attack on the U.S. Capitol on January 6th, former Secretary of Education Betsy DeVos resigned, stating that she believed Donald Trump’s rhetoric led to the violence of that day. Weeks later, thousands of troops are still quartering in the Capitol complex for the first time since the Civil War. Congress and the new…
2021 Regional Conferences to be Virtual, Free for Members
I’m pleased to share with you that UPCEA’s 2021 Regional Conferences this fall will again be completely virtual AND free of charge to our members! I invite you and your teams to connect, network, share and learn with us online in fall 2021. Until then, session recordings, slides, and other materials from the 2020 Regional…
[Webinar Recording] Beyond Self-Care – Mental Health in Times of COVID
The COVID-19 pandemic placed enormous stress on all aspects of the educational system. Technological and human resources were required to adopt at lighting speed in order to maintain continuity of delivery. One aspect that was especially stressed and often overlooked was the mental health and well-being of all participants, administrators, faculty, and students alike. This…
The tagline for Convergence, Credential Innovation in Higher Education, raises two important questions: First, what kind of credentials are we talking about? Is the scope of credentials unlimited, blue sky, or confined to incremental changes on the margins of the status quo? And second, who is leading that innovation, and what do they need to…
We are pleased to share the foreword by UPCEA CEO Bob Hansen from the newly released Chief Online Learning Officers’ Guidebook: A Framework for Strategy and Practice in Higher Education. The guidebook, now available from Routledge in paperback, hardback, and eBook formats, provides a comprehensive framework for today’s online learning leaders. Learn more and purchase…
Some conferences feel long. This one flew by. And still, I kept thinking I wish I could have attended even more sessions. Over the past few days at the UPCEA Annual Conference, a few very clear themes kept coming back. Not just in presentations, but in conversations with people across institutions. Yes, AI is still very much…
Online enrollment leaders don’t need another mandate to “use AI.” They need relief. Most teams are already stretched thin by demands to manage inquiry volume, follow-up expectations, data hygiene, and prospect responsiveness. They lack the capacity to take on yet another complex initiative, especially one that feels abstract or disruptive. AI mandates promise transformation when…