AI tools now play a big role in which online and continuing education programs make a prospect’s shortlist, and that shortlist has room for only three. Search Influence and UPCEA’s 2026 AI Search Research Study shows what it takes to earn one of those spots. Key Insights 56% of prospective online and continuing education students…
Cut the Roles, or Support the People? When generative AI began fielding most of IKEA’s customer service questions, the company faced a choice familiar to any employer navigating fast-moving technology: cut the affected roles, or retrain the people in them. IKEA retrained them. The retailer built a program that moved 8,500 customer service employees into…
As a student affairs professional, I’ve spent much of my career helping students connect what they’re learning to where it might take them. Along the way, students have taught me something: they are more open to unexpected career possibilities than we sometimes give them credit for. When I introduced students to professions or credentials they had…
At UPCEA SOLAR 2026, OES Learning Solutions joined Stevie Rocco of Penn State University for a session that asked an important question about how we should be thinking about inclusivity in higher education: What changes when accessibility is treated not simply as a compliance requirement, but as a catalyst for better learning? For PSU, said…
Three years ago, I joined my first UPCEA event without knowing many people in the room. Today, Drieam is a UPCEA Silver Partner, and I’ve lost count of how many Coffee Chats, webinars and conversations that partnership has led to. What has stayed consistent across those three years is not the format of the conversations,…