The Pulse of Higher Ed

Perspectives on Online and Professional Education
from UPCEA’s Research and Consulting Experts

Salary, Structure and Staffing Survey: Revenue Per Employee

As institutions of higher education enter an era of increasing accountability where the measurement of enrollments, research grants, endowments and other revenue sources are essential and expected reporting measures; professional, continuing and online (PCO) education units are also faced with similar accountability metrics as they plan for their own operations. From February to May 2018, 370 UPCEA members were invited to participate in a salary, staffing and structure survey and 175 participated.

The first of many reports and briefings to be released shows that while revenue per employee (RPE) across the membership increased (from $277,917 in $2014 to $311,111 in 2018), RPE decreased among larger institutions (over $15M of gross revenues) and increased among smaller ($5M or less) or medium sized institutions (between $5.1M and $15M). Many factors could help explain this, such as large institutions being early adopters and now there is more competition. If the number of programs and providers increases faster than demand growth, then it is likely that these shifts would occur. Other hypotheses could also include greater efficiencies and the presence of strategic outsource partners and others.

Click here to read the Revenue Per Employee briefing. 

 

Authored by

Learn more about UPCEA's expert consultants. 

Do you need help with your PCO unit or campus? We can help. Contact UPCEA Research and Consulting for a brief consult. Email [email protected] or call us at 202-659-3130.

Trusted by the nation's top colleges and universities, UPCEA Research and Consulting provides the best value in the industry today. UPCEA's industry experts have years of experience in Online and Professional Continuing education - put them to work for you!

UPCEA Research and Consulting offers a variety of custom research and consulting options through an outcomes-focused pricing model. Find the option(s) that best suit your institution.

Learn more about UPCEA Research & Consulting


The UPCEA Difference

Unmatched Experience: For more than 100 years, UPCEA consultants have exclusively served the needs of online and professional continuing education programs. UPCEA consultants leverage their extensive industry expertise to expedite solutions, anticipate upcoming shifts, and offer distinct best practices, effectively aiding clients in achieving their goals.

Cost Effectiveness: As a nonprofit, member-serving organization, we provide unmatched value, allowing you to maximize limited research and consulting budgets.

Action in Motion: Our cadre of experienced, skilled authorities and expert practitioners propels you forward, translating research and consulting into impactful implementation, a distinctive hallmark of UPCEA. Our team of current and former institutional leaders will support you, turning research and consulting into action.

Mission Alignment: Like you, our mission is to enhance and expand educational opportunities and outcomes for adult and other non-traditional learners. We share your values and work in partnership with you to advance access and excellence in education.

Other UPCEA Updates + Blogs

When Leadership Leaves a Mark: Moving Forward After a Difficult Institutional Experience

Leadership is not defined only by the circumstances we encounter, but also by how we learn from them and determine what comes next.  Higher education leaders often accept positions because they believe in an institution’s mission and see opportunities to make a meaningful difference. They bring experience, professional judgment, and a commitment to supporting students,…

UPCEA Announces Indiana State University as 2026 Jim Fong Grant Recipient

WASHINGTON, D.C., November 10, 2026 — UPCEA is pleased to announce that the 2026 Jim Fong Grant for Advancing Online and Professional Education has been awarded to Indiana State University. Indiana State’s project will use a landscape survey and regional data analysis to find where the university is best positioned to build stackable, non-credit-to-credit credential…

COLO Compass | Who Leads Next? Building the Pipeline of Online Leaders

COLO Compass: Evidence and practical direction for chief online learning officers. Throughout National Distance Learning Week, I’ve written about how much online learning leaders are now expected to handle: AI governance, the financial case for online education, relationships with policymakers, financial aid fraud, and operations that extend well beyond their own units. The question for…

COLO Compass | The COLO’s Job Got Bigger. Has the Authority Kept Up?

COLO Compass: Evidence and practical direction for chief online learning officers. When UPCEA published its 2016 Hallmarks, online education was still moving from innovation to mainstream adoption, and a central challenge was legitimizing it. The 2026 Hallmarks of Excellence in Digital Learning Enterprises begin from a different premise. As Vickie Cook, a contributing editor of…

COLO Compass | Sustaining Online Learning Takes Evidence Inside and Out

COLO Compass: Evidence and practical direction for chief online learning officers. National Distance Learning Week runs November 2 through 6, and one of USDLA’s themes this year is the “Sustainable Future of Distance Education.” For those responsible for online enterprises, sustainability means having the financial resources, operational capacity, and institutional support to continue serving learners. …

COLO Compass | The COLO as Institutional Integrator: When Online Learning Is Everyone’s Business, Who Leads It?

COLO Compass: Evidence and practical direction for chief online learning officers. For years, one of the challenges facing online learning leaders was convincing the institution that online education belonged in the mainstream of academic life. That argument is increasingly behind us. Online learning now intersects with enrollment strategy, academic planning, technology, student support, workforce development,…

The Nation's Top Universities Choose UPCEA Research and Consulting

Informed decisions. Ideas that work. The data you need. Trusted by the top universities in the nation.