Online: Trending Now

Unique biweekly insights and news review
from Ray Schroeder, Senior Fellow at UPCEA

How Will AI in Higher Education Disrupt in 2024?

2023 was the year that Generative AI (GenAI) infused higher education. What can we expect in this new year?

From student use in assignments (both formally cited and unattributed), to faculty use (grading, syllabi creation and research), to administrative use (budget balancing, staffing assignments, and marketing guidance); it was GenAI that made headlines and seeded disruption in the ways in which we conducted the enterprise of higher learning. These rapid changes took place in higher education that traditionally evolves at a glacial rate. It brought anxiety to many in our field. With the advent of GenAI also came the fear of the existential impact of Artificial General Intelligence (AGI).

In the delivery of learning, we can expect some significant changes that will make our classes more personalized, more closely monitored, and more likely to meet outcomes. Using GenAI, faculty members will be able provide students with tutors programmed to assist students in achieving designated learning outcomes. Built upon the effective model of Khanmigo, Khan Academy’s guide that serves as a tutor for learners and an assistant for instructors, this can provide personalized help to students. It can assess how students solve problem sets, identify problems, correct misunderstandings, provide mini-tutorials to correct deficits in learning, and reinforce successful learning. This GPT-powered tool was developed by Khan Academy with funding from OpenAI. Salman Khan, in a Ted Talk, says it can improve, by two standard deviations, the learning of students:

Benjamin Bloom’s 1984 “Two Sigma” study highlighted the benefits of one-to-one tutoring, which resulted in a two standard deviation improvement in students’ performance. Bloom referred to this finding as the “Two Sigma Problem,” since providing one-to-one tutoring to all students has long been unattainable due to cost and scalability issues. Sal shared how AI has the potential to scale this tutoring economically and provide personalized instruction to students on a global level with the help of an AI-powered assistant. During his talk, Sal gave a live demo of Khan Academy’s new AI-powered guide, Khanmigo.

I anticipate that these and similar tools provided by other GenAI firms in 2024, will become widely available to support higher education courses across the curriculum. Features include not only the obvious data-based features, but also free-form engagements with students. For example, Natash Singer writes in the New York Times:

Students can use it to take math quizzes, practice vocabulary words or prepare for Advanced Placement tests in subjects like statistics and art history. The tutoring bot also offers more playful, free-form features. Students can chat with a simulated fictional character like Lady Macbeth or Winnie-the-Pooh. They can collaborate on writing a story with Khanmigo. Or debate the tutorbot on topics like: Should students be allowed to use calculators in math class?

I am particularly taken with the opportunity to co-author group projects with the chatbot (clearly citing who researched and wrote what in the project). These exercises will emulate the real-world work environment where humans are already engaging bots in blended human/computer writing of reports, planning initiatives, and assessing outcomes of previous approaches. The bot can also serve as “synthetic students” and post to discussion boards, emulating the responses of students from a wide variety of experiences, locations and perspectives. Using this technique, faculty can ensure that discussions include a wide variety of perspectives that challenge individual student views. This enables virtual student to real student exchanges in self-paced classes where no other students are at the same point in the course outline at any one time.

In essence, the addition of GenAI can support mastery learning, in which students only progress to the end of the class after they have achieved mastery level in every one of the modules in the class. Pedagogically, this is so very important to avoid gaps found in current practices in which a student can get above average assessment scores in the majority of modules in a class, but also fail in one or two out of the ten to fifteen modules. This currently creates a flaw in the scaffolding of learning that may seriously impact later learning that assumes an acceptable level of knowledge in prior classes.

GenAI will encourage improved learning outcomes that are accompanied by extensive data and course enhancement recommendations provided to instructors so that they can improve their lectures, assignments, and assessments. All of this will be provided by the apps in the blink of an eye. The apps this year will all become fully multi-modal, that is, they will input text, speech, video and images, and also output in those media with Web pages, analyses, spreadsheets, programs, and more. As Captain Picard of the Starship Enterprise famously said “Make it so,” digital designers and instructors around the world will speak, show, or say their prompt to the app, and GenAI will “make it so” in a matter of seconds.

Students and mentors will be able to construct personalized learning opportunities and priorities by merely articulating topics and outcomes in a prompt. GenAI will lift heutagogical, self-determined, approaches to learning into the mainstream. Given topics to be examined, GenAI will construct well-rounded research and learning agendas, including learning outcomes and assessments to meet the personalized learner’s needs.

Much has been written about the next generation in AI, that is, Artificial General Intelligence. I anticipate a level of AGI will be achieved in the next three to five years. However, I do not believe we will see an existential threat to humanity. I do not anticipate that there will be a single ubiquitous AGI system, rather there will be dozens that will interact and compete, rather than conspire to eliminate humans. OpenAI has taken the potential threat seriously and has invested millions of dollars into an initiative to ensure human interests are paramount in all AGI activities. Further, they have solicited and funded grants to a variety of institutions that are committed to super alignment research and strategies:

While many experts believe these fears are overblown, OpenAI is already taking several steps to address safety concerns. The company recently announced it would be investing $10 million into super alignment research, in the form of $2 million grants to university labs, and $150,000 grants to individual graduate students. Open AI also revealed it would be dedicating a fifth of its computing power to the Superalignment project, as it continues to preemptively research how to govern AGI.

The year ahead promises to be even more exciting than the one we just left behind. Make sure that you and your colleagues keep up to date with the new developments and trends so that you may best serve your students and your institution.


This article was originally published in Inside Higher Ed’s Transforming Teaching & Learning blog. 

A man (Ray Schroeder) is dressed in a suit with a blue tie and wearing glasses.

Ray Schroeder is Professor Emeritus, Associate Vice Chancellor for Online Learning at the University of Illinois Springfield (UIS) and Senior Fellow at UPCEA. Each year, Ray publishes and presents nationally on emerging topics in online and technology-enhanced learning. Ray’s social media publications daily reach more than 12,000 professionals. He is the inaugural recipient of the A. Frank Mayadas Online Leadership Award, recipient of the University of Illinois Distinguished Service Award, the United States Distance Learning Association Hall of Fame Award, and the American Journal of Distance Education/University of Wisconsin Wedemeyer Excellence in Distance Education Award 2016.

Other UPCEA Updates + Blogs

Generative AI Update for 2024 (The European Business Review)

Read Ray Schroeder and Katherine Kerpan’s perspective on where artificial intelligence is going in 2024. While the first full year of operation of ChatGPT, 2023, gave a foretaste of the enormous impact that AI is going to have on us all, 2024 shows every sign of boggling the mind even more. Here are some things…

Read More

How to Measure the Impact of Your Leadership Development Programs

No matter the size of your school or educational institution, it’s no secret that strong leadership is crucial to long-term success. Implementing leadership development programs is among the most effective ways to train aspiring educational leaders and ensure their goals and mission are aligned with that of the institution. At the same time, it’s not always simple…

Read More

New Report Reveals 61% of Higher Education Leaders Believe Continuing Education Units are Undervalued Compared to Traditional Departments

The 2024 State of Continuing Education study focused on institutions’ online and professional continuing education units program offerings, institutional support and capabilities, institutional integration and innovation, and continuing education collaboration and integration within the larger institution. Despite their role in shaping the modern learner’s journey, a staggering 61% of higher education leaders feel their professional,…

Read More

UPCEA and Search Influence Higher Ed Marketing Metrics Research Report: What Gets Measured Gets Managed

With the beginning of the “demographic cliff” upon higher education, college and university leaders need to rethink their institutional strategies. For institutions to survive or thrive in a new economy driven by automation and artificial intelligence, college and university leaders need to reassess their programs, promotion, pricing, and packaging (stackability), as well as their processes…

Read More

Benefits of Becoming a UPCEA Member

UPCEA, the online and professional education association, works to support its members by offering professional development, networking, and mentorship opportunities. As a collaborative and entrepreneurial community, we are proud of the fact that our members are thought leaders in the higher education administration field who continuously strive to improve educational access and outcomes for all students. Why UPCEA? The…

Read More

Seeking Tech Antidotes for Enrollment Cliff (Inside Higher Ed)

A looming enrollment cliff—expected to bring a massive dip in traditional-aged students—cast a shadow over conversations at the annual UPCEA conference last week. But many attendees at the online education–focused event in Boston sought to brighten the mood with solutions and tactics that included embracing artificial intelligence and pursuing personalized learning bolstered by microcredentials. “We’re…

Read More

Whether you need benchmarking studies, or market research for a new program, UPCEA Consulting is the right choice.

We know you. We know the challenges you face and we have the solutions you need. We speak your language and have been serving leaders like you for more than 100 years. UPCEA consultants are current or former continuing and online higher education professionals who are experts in the industry—put our expertise to work for you.

UPCEA is dedicated to advancing quality online learning at the institutional level. UPCEA is uniquely focused on excellence at the highest levels – leadership, administration, strategy – applying a macro lens to the online teaching and learning enterprise. Its engaged members include the stewards of online learning at most of the leading universities in the nation.

We offers a variety of custom research options through a variable pricing model.

Click here to learn more.

The Nation's Top Universities Choose UPCEA Consulting

Informed decisions. Ideas that work. The data you need. Trusted by the top universities in the nation.