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Jim Fong, founding director of UPCEA’s Center for Research and Strategy, said the study found neither adequate staffing nor resources focused on continuing education at these institutions. He said that the systems for the typical two- and four-year enrollment process and the continuing-ed systems aren’t necessarily tied together, adding that many institutions are using systems that were set up to cater to older generations.

“If you want to achieve those revenues, you’ve got to create a system that is as mature as the campus-based system,” Fong told Government Technology. “We’re seeing some technological challenges … a lot of folks are working off legacy systems, designed for boomers and older millennials or Gen Xers, but this generation is very different. And you’ve got to communicate to them very differently.” Read the full article.