Sign up for daily updates

• The contact center crossroads: Finding the right mix of humans and AI - McKinsey
  While it is increasingly clear that the contact center of the future is likely to be an AI-led environment, the pace at which companies will arrive at this future state is far less certain. Today’s leaders are faced with the difficult choice of just how far to go with their automation plans to retain the […]
• AMD is powering AI success with smarter, right-sized compute - Venture Beat
  Modernizing existing data centers is an essential first step to removing bottlenecks to AI innovation. This frees up space and power, improves efficiency and greens the data center, all of which helps the organization stay nimble enough to adapt to the changing AI environment.“You can upgrade your existing data center from a three-generation-old, Intel Xeon […]
• OpenAI to release open-source model as AI economics force strategic shift - Michael Nuñez, Venture Beat
  OpenAI announced plans to release its first “open-weight” language model since 2019, marking a dramatic strategic shift for the company that built its business on proprietary AI systems. Sam Altman, OpenAI’s chief executive, revealed the news in a post on X on Monday. “We are excited to release a powerful new open-weight language model with […]
• The Cybernetic Teammate: A Field Experiment on Generative AI Reshaping Teamwork and Expertise - Fabrizio Dell'Acqua, et al (including UPCEA SOLAR25 keynote speaker Lilach Mollick), Harvard Business Working Paper No. No. 25-043
  Our findings reveal that AI significantly enhances performance: individuals with AI matched the performance of teams withoutAI, demonstrating that AI can effectively replicate certain benefits of human  collaboration. Moreover, AI breaks down functional silos. Without AI, R&D professionals tended to suggest more technical solutions, while Commercial professionals leaned towards commercially oriented proposals. Professionals using AI […]
• These 5 new AI tools can help you do everything from managing tasks to improving your public speaking - Jeremy Caplan, Wonder Tools (reprinted in Fast Company)
  Realistic AI voices, smart job coaching, automatic task runners—these tools are free, powerful, and ready to help. Hundreds of AI tools emerge every week. I’ve picked five new ones worth exploring. They’re free to try, easy to use, and signal new directions for useful AI.1. Sesame: Talk with a surprisingly lifelike AI Of all the AI […]
• Google’s Gemini 2.5 Pro is the smartest model you’re not using – and 4 reasons it matters for enterprise AI - Matt Marshall, Venture Beat
  Gemini 2.5 Pro marks a significant leap forward for Google in the foundational model race—not just in benchmarks but also in usability. Based on early experiments, benchmark data and hands-on developer reactions, it’s a model worth serious attention from enterprise technical decision-makers, particularly those who’ve historically defaulted to OpenAI or Claude for production-grade reasoning.https://venturebeat.com/ai/googles-gemini-2-5-pro-is-the-smartest-model-youre-not-using-and-4-reasons-it-matters-for-enterprise-ai/
• ‘You can’t create 18-year-olds’: What can colleges do amid demographic upheaval? - Ben Unglesbee, Higher Ed Dive
  This is a moment for higher education 18 years in the making.  By the latest estimates, 2025 will be the year that the number of high school graduates peak. The long-dreaded demographic cliff — caused by declining birth rates starting in 2007 — is coming. But the coming decline in traditional-aged college students might not […]
• Age of AI: The augmented mind in the university classroom - James Yoonil Auh, University World News
  Today, we are surrounded – indeed, immersed – in a world of digital devices quietly powered by artificial intelligence. Whether through Microsoft’s Copilot, Google’s predictive search, Grammarly’s real-time editing, or the invisible algorithms guiding us through traffic and daily decisions, we are engaged in a kind of ambient co-thinking with machines. Most of the time, […]
• How online learning platforms are revolutionising upskilling - Arunima Jha, India Today
  Online learning platforms have emerged as a key driver for upskilling, providing flexibility, affordability, and industry-relevant courses. These platforms enable professionals and students, particularly career switchers and those from non-traditional backgrounds, to enter high-demand fields such as AI, fintech, and cybersecurity. Experts from UniAthena and Intellipaat highlight how these platforms facilitate quality learning aligned with […]
• Tracing the thoughts of a large language model - Anthropic
  Language models like Claude aren't programmed directly by humans—instead, they‘re trained on large amounts of data. During that training process, they learn their own strategies to solve problems. These strategies are encoded in the billions of computations a model performs for every word it writes. They arrive inscrutable to us, the model’s developers. This means […]
• AI-Driven Education Poised for Breakthrough as StudyPal Launches Next-Generation Learning Platform - Yahoo!
  StudyPal, an innovative AI-powered education platform, today announced the launch of its latest suite of AI-driven learning tools, designed to revolutionize student engagement and personalized learning. As the debate over AI in education continues, StudyPal aims to demonstrate how artificial intelligence can enhance comprehension, retention, and accessibility for learners worldwide. AI has rapidly integrated into […]
• 'This has been a game changer' | Educators embrace AI at Texas State University symposium - Jessica Cha, KVUE
  Around 375 higher education teachers gathered at Texas State University this week for their first symposium on artificial intelligence in education as educators strive to keep pace with rapidly evolving technology. The two-day "AI in Teaching and Learning Symposium," which concluded Thursday, was designed to showcase ways to enhance teaching practices by integrating AI into […]
• Online microcredentials: a response to meet the market's demand for soft skills - Universitat Oberta de Catalunya (UOC)
  The demand for professionals with soft skills, such as effective communication, critical thinking and time management, is high in today's job market. "Soft skills are the personal and social skills that enable professionals to work effectively, both on their own or in teams. They're associated with personal behaviour patterns and attitudes such as decision-making, time […]
• Investing in the Future: Preparing Students for the AI Revolution - Teaching and Learning Services, Carleton
  In a world where technology is rapidly evolving, artificial intelligence (AI) is seemingly everywhere, transforming many aspects of our daily lives. From using smart thermostats or robot vacuums in our homes, to offering virtual reality simulations in university courses, to automating tasks in the workplace, AI is changing the way we live, learn and work. […]
• Virtual Classes and AI Help Students With Some College, No Credential - Abby Sourwine, Government Technology
  Southern New Hampshire University's online offerings and artificial intelligence-powered support tools are re-engaging learners who left college without a degree. More than 40 million Americans have earned some college credit but never finished a degree, according to a report last year from the National Student Clearinghouse Research Center (NSCRC). It’s a population that continues to […]
• Key Considerations for AI and Accessibility in Higher Education - Emily Cook, Every Learner Everywhere
  Every Learner Everywhere and Teach Access have partnered to publish a new resource titled Where AI Meets Accessibility: Considerations for Higher Education, to support educators and administrators in higher education in exploring the intersection of artificial intelligence (AI) and accessibility, with a particular focus on the needs of people with disabilities (PWD). Created through collaboration […]
• Which LLM Should You Use for Your Business? [Pros and Cons] - Nathan Lands and Matt Wolfe, Hubspot
  Choosing the right large language model can feel overwhelming with so many options out there, especially if you’re not exactly living and breathing AI. But as we’ve worked through each one, we’ve gotten a real sense of what they’re good at (and where they fall short). So, let’s talk about what to use, when.https://blog.hubspot.com/marketing/which-llm-should-you-use
• Gemini 2.5: Our most intelligent AI model - Koray Kavukcuoglu, Google
  Gemini 2.5 is a thinking model, designed to tackle increasingly complex problems. Our first 2.5 model, Gemini 2.5 Pro Experimental, leads common benchmarks by meaningful margins and showcases strong reasoning and code capabilities. Gemini 2.5 models are thinking models, capable of reasoning through their thoughts before responding, resulting in enhanced performance and improved accuracy. In […]
• Creative Futures Academy (CFA) helping businesses equip their employees with the skills needed to thrive - Creative Futures Academy
  Creative Futures Academy was delighted to feature in 'Business This Week' within The Irish Times as part of a special report on Attracting Excellence in Ireland. Our Director, Louise Allen, and our courses featured across multiple articles focusing on prioritising career development to attract talent, sustainability and EDI considerations and also exploring career stagnation with […]
• Amplified Humanity: How AI Can Expand Our Capacity to Do Good and Be Good - Tawnya Means, University of Illinois Assistant Dean for Educational Innovation, via LinkedIn
  In an era where headlines about artificial intelligence swing between utopian promises and dystopian warnings, we're missing perhaps the most profound opportunity of all: using AI to help us become better humans. This isn't about outsourcing our humanity. It's about leveraging technology to amplify our uniquely human capacities for care, support, learning, engagement, and love. […]