Online: Trending Now

Unique biweekly insights and news review
from Ray Schroeder, Director of the National Council for Online Education

Leading Faculty Support in Online Learning

These might seem to be a rare combination of qualities, but I have seen them come together time and again in the successful leaders and their operations at colleges and universities across the country. I write often about the changing technologies and trends, but today I want to address the special qualities of successful leadership in this field that make this field special.

The mission of faculty support differs from many other offices. Sure, outcomes matter, but they are measured in terms of attitudes, knowledge and behaviors changed. This work is about advising and teaching teachers to frame their expertise in ways that most effectively educate the learners. As a professor emeritus, having taught for some four dozen years, I can say that some of my colleagues can have larger-than-life egos and are sensitive to criticism. So, it is often a delicate balance to bring about change without bruising or alienating the “client.”  For instructional designers, media specialists, course developers, accessibility coordinators, and the others who comprise the faculty support unit, special skills and qualities are required.

Perhaps most important for this field is a “positive intelligence.” Harvard researcher Shawn Anchor says that “(r)esearch shows that when people work with a positive mind-set, performance on nearly every level—productivity, creativity, engagement—improves. Yet happiness is perhaps the most misunderstood driver of performance. For one, most people believe that success precedes happiness…. But because success is a moving target—as soon as you hit your target, you raise it again—the happiness that results from success is fleeting. In fact, it works the other way around: People who cultivate a positive mind-set perform better in the face of challenge.”

Research in Britain by the Social Market Foundation and the University of Warwick’s Centre for Competitive Advantage in the Global Economy showed that raising the spirits of workers (by sharing feel-good videos, snacks and drinks in this experiment) resulted in a productivity increase of an average of 12%, and reached as high as 20% above the control group. Maintaining positive spirits among the staff also rubs off on the clients. Faculty members take advice and criticism much more positively from support staff who are upbeat and positive in their attitudes and demeanor. And, this leads to success.

I often remind myself of this well-known quote from Albert Schweitzer: “Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.”

As I write this article, I hear small outbursts of laughter interspersed among quiet discussion coming from down the hall in our Faculty Resource Center at the University of Illinois Springfield. A group of faculty, administrators and staff are working around a large table to come up with solutions to some significant problems. I know that mix of quiet discussion and moments of laughter is the sound of success.

It has been my finding that cultivating an essence of care and joy is the key to succeeding in this field. Leaders who generate this essence in their unit succeed. These are the units and individuals who are recognized for their successes. The units are comprised of individuals who love their work. They have a shared sense of joy in what they do. They are vested in the mission of making better learning opportunities for students and in helping faculty members succeed.

I know of no single formula to engender the attitude that leads to this shared essence in a professional, continuing and online unit, but it is easy to spot. When I visit a campus to share some advice with the administration, I always ask to see the support units (both faculty and student). I can instantly see it in their demeanor and in their eyes. Those who sparkle and smile, and have a positive comment are the ones who are succeeding. Those whose eyes are dull and heads downcast, are missing the spark of joy and shared love of the community that makes for success.

Try observing this yourself as you go through your day. Notice the people who seem to love their jobs and emanate a feeling of joy. They are the ones who are headed to success. Are you among them?


This article originally appeared July 17, 2019 in Inside Higher Ed’s Inside Digital Learning blog. 

Ray Schroeder 2016 Summit for Online Leadership

Ray Schroeder is Professor Emeritus, Associate Vice Chancellor for Online Learning at the University of Illinois Springfield (UIS) and Senior Fellow at UPCEA. Each year, Ray publishes and presents nationally on emerging topics in online and technology-enhanced learning. Ray’s social media publications daily reach more than 12,000 professionals. He is the inaugural recipient of the A. Frank Mayadas Online Leadership Award, recipient of the University of Illinois Distinguished Service Award, the United States Distance Learning Association Hall of Fame Award, and the American Journal of Distance Education/University of Wisconsin Wedemeyer Excellence in Distance Education Award 2016.

Other UPCEA Updates + Blogs

Creeping Out Generation Z

The next generation of adult learners, Generation Z (those currently between the ages of 13 and 23) and young Millennials (roughly 24 to 30), are very different from other generations.  They research providers more, as well as being more likely to abandon shopping carts.[i]  They get creeped out by our efforts to extract too much…

Read More

UPCEA Releases Competency Statements for Professional, Continuing, and Online Practitioners

WASHINGTON, February 18, 2020 – UPCEA, the leader in professional, continuing, and online education, is pleased to announce the release of the association’s Competency and Attribute Statements for Professional, Continuing, and Online Practitioners.  The competency and attribute statements consist of the essential knowledge, skills, and dispositions required of Professional, Continuing, and Online (PCO) Education practitioners,…

Read More

UPCEA Announces 2020 Association Award Recipients

10 Individuals and 6 Programs Receive Association’s Highest Honors WASHINGTON, February 10, 2020 – UPCEA, the leader in professional, continuing, and online education, has announced the recipients of the 2020 Association Awards. The UPCEA Association Awards program includes recognition of both individual and institutional achievement across the UPCEA membership. Since 1953, UPCEA has recognized its…

Read More

UPCEA Outstanding Service in Postsecondary Instructional Design Award Recipient Announced

Inaugural award bestowed at 2020 Summit for Online Leadership and Administration WASHINGTON, February 5, 2020 – UPCEA, the leader in professional, continuing, and online education, has announced the 2020 Outstanding Service in Postsecondary Instructional Design Award recipient, Penny Ralston-Berg of the Pennsylvania State University. The Outstanding Service in Postsecondary Instructional Design Award recognizes outstanding service…

Read More

Call for Talent: UPCEA Online Professional Development

UPCEA is seeking talented collaborators for its new online Professional Development initiative, which will feature certificate programs in the field of professional, continuing, and online education. This is an opportunity to play a pioneering role in the launch of this exciting effort. Specifically, UPCEA is sourcing talent to join our learning community in the following…

Read More

Policy Matters | House Votes to Overturn Department of Education’s Borrower Defense to Repayment Rule (January 2020)

Welcome to the January edition of Policy Matters. Each issue has the latest updates and actionable items in public policy for adult and nontraditional education stakeholders. Major Update House Votes to Overturn Department of Education’s Borrower Defense to Repayment Rule Legislators voted to approve a Congressional Review Act resolution to block the recent Department of Education…

Read More

Whether you need benchmarking studies, or market research for a new program, UPCEA Consulting is the right choice.

We know you. We know the challenges you face and we have the solutions you need. We speak your language and have been serving leaders like you for more than 100 years. UPCEA consultants are current or former continuing and online higher education professionals who are experts in the industry—put our expertise to work for you.

UPCEA is dedicated to advancing quality online learning at the institutional level. UPCEA is uniquely focused on excellence at the highest levels – leadership, administration, strategy – applying a macro lens to the online teaching and learning enterprise. Its engaged members include the stewards of online learning at most of the leading universities in the nation.

We offers a variety of custom research options through a variable pricing model.

Click here to learn more.

The Nation's Top Universities Choose UPCEA Consulting

Informed decisions. Ideas that work. The data you need. Trusted by the top universities in the nation.